Eco-energy firm tops satisfaction survey

Chippenham eco-energy firm Good Energy has topped the Which? customer satisfaction survey for energy suppliers for a second time.

Which? received responses from over 8,000 energy users across the country, rating energy suppliers across all aspects of their business, from customer service to energy efficiency advice and billing, and ranking them according to their customer satisfaction scores and likelihood of recommending their supplier to a friend.

CEO Juliet Davenport said: "Last year was a fantastic year, with the launch of our wind farm in Delabole, strong growth in our community of generators to over 10,000, a price freeze, and so much more – and it’s great to be starting 2012 with such positive news.



"We’ve been able to keep our electricity prices steady for almost three years – no mean feat when all the major energy suppliers were raising theirs – and this has helped us ensure green energy is more accessible for everyone.

"We think our score of 84 percent - a big improvement on our previous win of 79 percent –  reflects that our customers feel appreciated, together with our consistent approach to pricing.

"We believe that our top score is proof that Good Energy is a great alternative to the Big Six energy suppliers. And with our electricity costing on average three percent less than their standard domestic tariffs there’s never been a better time to switch to our clean, green electricity."